Contact - Returns - Exchanges - International Shipping Policies
Contact:
9five Eyewear/ 9fivers, LLC
9five Eyewear/ 9fivers, LLC
10975 San Diego Mission Road, San Diego, California 92108
GENERAL INFO: info@9fivesite.com
FOR SALES: sales@9fivesite.com
WEBSTORE INQUIRIES: orders@9fivesite.com
Returns:
NO RETURNS ON INTERNATIONAL ORDERS
A $10.00 RESTOCKING FEE WILL BE APPLIED ON ALL RETURNS
PLEASE NOTE:
For exchanges: Please allow 2-3 for any credit to appear on your statement.
Important: Only goods purchased from 9fivesite.com can be returned or exchanged. Please make sure all goods are unworn and in the box or bag they came in.
Thank you!
NO RETURNS ON INTERNATIONAL ORDERS
A $10.00 RESTOCKING FEE WILL BE APPLIED ON ALL RETURNS
- Complete this return/exchange form. Remember to include the invoice number from your original number.
- Pack all your items in the original package along with your return/exchange form. If you forget to include the form, it could take us up to 30 days to complete your return/exchange.
- Ship your items back.
Send your items to the address below. You can use your preferred carrier.
9five Exchanges/Returns
10975 San Diego Mission Road
San Diego, CA 92108
It's a good idea to get a tracking number for your package. Please note, we cannot make your return/exchange if your package gets lost on the way back to us.
PLEASE NOTE:
For exchanges: Please allow 2-3 for any credit to appear on your statement.
Important: Only goods purchased from 9fivesite.com can be returned or exchanged. Please make sure all goods are unworn and in the box or bag they came in.
Thank you!
International Shipping Policies
Please allow 7-28 days (unless otherwise noted on shipping option) for your package to reach its destination.
Your package will be subject to customs/duties charges. 9FIVE is not responsible for customs/duties charges as these costs are determined by your local customs office. 9FIVE cannot determine, in advance, what these fees will be, but we do try to minimize these charges by listing the wholesale cost of your package on the commercial invoice rather than the retail value. This provides the customs agents with a true, legal value, while minimizing your costs. Unfortunately, we cannot mark international orders as a “gift” in order to bypass or reduce any customs fees – this is an illegal practice and as an established business, we will not do this. For more information on customs and duties charges, please contact your local customs office.
Please allow 7-28 days (unless otherwise noted on shipping option) for your package to reach its destination.
Your package will be subject to customs/duties charges. 9FIVE is not responsible for customs/duties charges as these costs are determined by your local customs office. 9FIVE cannot determine, in advance, what these fees will be, but we do try to minimize these charges by listing the wholesale cost of your package on the commercial invoice rather than the retail value. This provides the customs agents with a true, legal value, while minimizing your costs. Unfortunately, we cannot mark international orders as a “gift” in order to bypass or reduce any customs fees – this is an illegal practice and as an established business, we will not do this. For more information on customs and duties charges, please contact your local customs office.
Please note that international rates apply to locations outside the 48 states such as Hawaii, Alaska, and Puerto Rico.
Please note that International Priority Mail (which is the default
option for free international shipping during promotions) is
not track-able, although customs forms are scanned upon outgoing and
again when it is received. To avoid any shipping discrepancies we highly
suggest using Express Mail International which is track-able and
more reliable.
